Terms and Conditions:
Thank you for choosing The Landing Hotel Pittsburgh. By booking a reservation with The Landing Hotel Pittsburgh you agree to our terms and conditions.
Acceptable Forms of Identification:
Expired and severely damaged identifications are not valid. The following are acceptable forms of identification:
1) A valid driver’s license or non-driver identification card issued by the department of motor vehicles, the federal government, any United States territory, commonwealth or possession, the District of Columbia, a state government within the United States or a provincial government of the dominion of Canada.
2) A valid passport issued by the United States government or any other country, Green Card (US Permanent Residence Card) or Nexus Card.
3) An identification card issued by the armed forces of the United States.
Unattended Children:
No child under the age of 14 may be left unattended in a guest room or anywhere on hotel property. No one under the age of 21 is permitted in the hotel lobby or breakfast area unless a parent or guardian is present.
Deposit Policy:
All reservations must be guaranteed with a credit card. Full, non-refundable deposits are required for prepaid (advance purchase) rates.
Reservation Policy:
Guests must be 21 years of age or older with valid identification to reserve a room and check in. The name on the reservation, identification, and credit card must all match. The valid credit card presented at check-in will be authorized for the room and tax amount, along with an additional incidental authorization of $100 per night. Complimentary rooms will be authorized $100 per night. Guests are able to book and redeem one complimentary or discounted room per day with a valid rewards card.
Cancellation Policy:
The cancellation and deposit policies on the rate plan and room type will apply. Unfortunately, due to restrictions with all online travel agents such as Expedia, Hotels.com, Travelocity, Orbitz, Hotwire, Trivago, Booking.com, Priceline, Kayak and others, The Landing Hotel Pittsburgh is unable to modify, cancel or refund reservations made through these websites. The guest must make any modifications through the website where the reservation was booked.
Cancellation policies vary based on booking type. All package reservations must be canceled by 4PM(local time), seven days prior to date of arrival to avoid fees. Pre-paid (advance purchase) rates are non-cancellable/non-refundable/non-transferable. Reservations booked at the Best Available Rate must be canceled by 4PM (local time) at least two days (48 hours) before arrival, in order to avoid a cancellation fee equal to one night’s room and tax charges. Cancellations are to be made by contacting the hotel directly by calling the number listed. When length of stay restrictions are in place, any modifications of the reservation will follow the cancellation policy. All guests who receive a complimentary stay with us are subject to the cancellation policy. Guests who do not provide the full 48-hour cancellation policy will be charged the full room rate.
Fees & Penalties Late cancellations or “no-shows” will result in a fee equal to one full night’s room rate plus tax. Please note that if your booking has a “minimum stay” requirement, any changes to your dates will be treated according to the cancellation policy above.
Valet:
The Landing Hotel Pittsburgh offers complimentary valet parking for a maximum of two (2) vehicles with a room reservation. All guests’ names must be on the reservation at time of arrival to receive complimentary valet. Valet is subject to separate terms and conditions. Guests are not permitted on the casino floor with luggage and will be turned away.
Reservation modifications:
All reservation changes, including cancellations must be made through the channel where the reservation was made, whether it is The Landing Hotel Pittsburgh reservations department, online at TheLandingHotelpgh.com, travel agents and/or third-party travel agents like Expedia and Booking.com. The cancellation and deposit policies on the rate plan and room type will apply.
Room Type Guarantees:
Reservations for specific room types and room types selected at check in are subject to availability of the room type at check-in. All efforts will be made to accommodate guests’ requests for specific room type and location; however, the hotel is unable to guarantee any requests as rooms are not assigned until check in. Additional fees may apply depending on the specific requests.
To help ensure availability for guests who require accessible features, we encourage guests to reserve ADA Accessible Rooms only if those features are needed. If you have any questions about accessibility or room availability, please contact the hotel directly.
Run-of-House room types:
Run-of-House reservations will have the room type selected at check in and are subject to availability. All efforts will be made to accommodate the guests’ requests for specific room type and location; however, the hotel is unable to guarantee any requests in advance, since rooms are not assigned until check in.
Smoking/Vaping Policy:
Smoking and/or vaping is not permitted anywhere in The Landing Hotel. Violations of the smoking/vaping policy are subject to a non-refundable $350.00 fee, plus the cost of any damages resulting therefrom, as permitted by applicable law. The Landing Hotel reserves the right to make a charge to the guest’s credit/debit card for $350.00 for violation of the smoking/vaping policy.
Pet Policy:
The Landing Hotel does not allow pets. Violators of this policy are subject to a non-refundable $350.00 fee plus the cost of any damages caused by the pet. Guests with disabilities are welcome to bring service animals that are individually trained to perform work or tasks related to their disability. Service animals are not considered pets, and no fee will be charged. To help us ensure a comfortable stay, please notify us in advance if you will be accompanied by a service animal.
Service Animals:
We may ask you (1) whether the service animal is required because of a disability, and (2) what work or task the service animal has been trained to perform.
Guests are responsible for maintaining control of their service animals at all times. Service animals must be harnessed, leashed, or tethered unless doing so interferes with the animal’s work or the guest’s disability prevents use of such devices. Service animals may be removed if they are out of control, disruptive, or pose a direct threat to the safety of others, and the guest does not take effective action to control them. If a service animal is found left unattended and we are unable to contact the owner, the City of Pittsburgh Bureau of Animal Care & Control or law enforcement will be contacted. Service animals are not subject to a fee; however, guests are responsible for any damage caused by their service animal or any required extra cleaning.
When a service animal is in a food service area, it must remain on the floor in a location that is out of the paths of travel. It cannot sit in the owner’s lap, on seats, or on any eating surface and it must not be fed from the table.
Guests with a service animal must contact Front Desk to arrange room cleaning. Your room will not be serviced with you and your service animal present. Room cleaning and stay over service is to be scheduled during regular business hours, 9a-5p daily.
Fitness Center Policy:
The fitness center is available 24/7. No one under the age of 18 is permitted to be in the fitness center.
Do Not Disturb and Access to Rooms or Welfare Checks:
To provide all of our guests with an exceptionally clean and safe hotel experience, we reserve the right to enter your guest room for reasonable purposes, such as for housekeeping, maintenance, to verify that the room, its furnishings, and mechanical equipment are intact, to address or prevent a violation of the law or our Hotel Policy or for any other reason within Management’s discretion. Hotel staff will normally knock and announce themselves before entering your guest room unless we believe that exigent circumstances exist. While we will respect our guests’ privacy when they are staying with us, it is important that we ensure the safety of all our guests and team members. Management reserves the right to enter a room with a known status of “Do Not Disturb” if it is in place for more than 24 hours. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction. Law enforcement will be granted immediate access. The right to private use of the guest room ends when a Hotel Policy is broken.
Damage to hotel property:
We reserve the right to charge guests the cost of repairing damage caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should such damage be discovered after the guest has departed, we reserve the right to make a charge to the guest’s credit/debit card or send an invoice to the registered address for the amount of the repair and/or replacement of damaged property.
Removal of hotel property:
We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without express, written consent of an authorized officer of The Landing Hotel. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit/debit card and/or send an invoice for the amount to the registered address.
Billing & Currency:
The Landing Hotel is a cashless property, accepting only credit and debit cards. The Landing Hotel Pittsburgh accepts American Express, Discover, MasterCard, & Visa. Gift cards can be purchased from the Casino Cashier and used as a form of payment.
Regardless of billing or master account agreements, the guest on the reservation is liable for all charges posted to the room caused by you or your guests/invitees during your stay. The guest authorizes The Landing Hotel Pittsburgh to place a hold against the credit or debit card to guarantee all charges, this will include an incidental hold of $100 per night, if unused will be released back to your bank credit card institution upon check out. Use of debit cards can take up to 5 to 10 days for your bank to release the funds back to you. If the account is not settled before departure, the guest authorizes the hotel to charge the credit or debit card or apply funds which were deposited with the hotel against what the guest owes. All charges will be in United States Dollars (USD).
Lost and Found Policy:
The Landing Hotel will manage all lost and found through ileftmystuff.com. Lost and found items will be securely held and retained at the hotel for 15 days, with no grace period allotted. After this time, such items will be discarded in a safe and secure manner. When a non-perishable item is reported, guests will be given instructions to log their missing item on ileftmystuff.com. When a lost and found claim is submitted, The Landing Hotel Management will determine the status of the requested item. If the item is found, guests are to follow the ileftmystuff.com procedure in regard to having their item/s returned. All perishable items found will be discarded that day with no grace period allotted. Please see the link below regarding ileftmystuff.com – Terms and Conditions. https://www.ileftmystuff.com/service-terms