Terms and Conditions:

Thank you for choosing The Landing Hotel Pittsburgh. By booking a reservation with The Landing Hotel Pittsburgh you agree to our terms and conditions.

 Acceptable Forms of Identification:

Expired and severely damaged identifications are not valid. The following are acceptable forms of identification: 

 A valid driver’s license or non-driver identification card issued by the department of motor vehicles, the federal government, any United States territory, commonwealth or possession, the District of Columbia, a state government within the United States or a provincial government of the dominion of Canada.

1.  A valid passport issued by the United States government or any other country, Green Card (US Permanent Residence Card) or Nexus Card.
2.  An identification card issued by the armed forces of the United States. 

Unattended Children: 

No child under the age of 14 may be left unattended in a guest room or anywhere on hotel property. No one under the age of 21 is permitted in the hotel lobby or breakfast area unless a parent or guardian is present. 

Deposit Policy:

All reservations must be guaranteed with a credit card. Full, non-refundable deposits are required for prepaid (advance purchase) rates.

Reservation Policy: 

Guests must be 21 years of age or older with valid identification to reserve a room and check in. The name on the reservation, identification, and credit card must all match. The valid credit card presented at check-in will be authorized for the room and tax amount, along with an additional incidental authorization of $100 per night. Complimentary rooms will be authorized $100 per night. Guests are able to book and redeem one complimentary or discounted room per day with a valid rewards card. 

Cancellation Policy: 

Reservations must be canceled by 4:00 p.m. (hotel time) at least two days (48 hours) before arrival for all flexible rates, in order to avoid a cancellation fee equal to one night’s room and tax charges. When length of stay restrictions are in place, any modifications of the reservation will follow the cancellation policy. Pre-paid (advance purchase) rates are non-cancellable/non-refundable/non-transferable. All guests who receive a complimentary stay with us are subject to the cancellation policy. Guests who do not provide the full 48 hour cancellation policy will be charged the full room rate.

Valet:

The Landing Hotel Pittsburgh offers complimentary valet parking for a maximum of two (2) vehicles with a room reservation. All guests’ names must be on the reservation at time of arrival to receive complimentary valet. Valet is subject to separate terms and conditions. Guests are not permitted on the casino floor with luggage and will be turned away. 

Reservation modifications:

All reservation changes, including cancellations must be made through the channel where the reservation was made, whether it is The Landing Hotel Pittsburgh reservations department, online at TheLandingHotelpgh.com, travel agents and/or third-party travel agents like Expedia and Booking.com. 

The cancellation and deposit policies on the rate plan and room type will apply. Unfortunately, due to restrictions with all online travel agents such as Expedia, Hotels.com, Travelocity, Orbitz, Hotwire, Trivago, Booking.com, Priceline, Kayak and others, The Landing Hotel Pittsburgh is unable to modify, cancel or refund reservations made through these websites. The guest must make any modifications through the website where the reservation was booked. 

Room Type Guarantees: 

Reservations for specific room types and room types selected at check in are subject to availability of the room type at check-in. All efforts will be made to accommodate guests’ requests for specific room type and location; however, the hotel is unable to guarantee any requests as rooms are not assigned until check in. Additional fees may apply depending on the specific requests. 

ADA accessible rooms include features for guests with disabilities. If you do not need these features, and/or there are no other rooms available that meet your needs, please contact the hotel directly. 

Run-of-House room types: 

Run-of-House reservations will have the room type selected at check in and are subject to availability. All efforts will be made to accommodate the guests’ requests for specific room type and location; however, the hotel is unable to guarantee any requests in advance, since rooms are not assigned until check in.

Smoking/Vaping Policy:

Smoking and/or vaping is not permitted anywhere in The Landing Hotel. Violators of the smoking/vaping policy are subject to a non-refundable $350.00 fee. The Landing Hotel reserves the right to make a charge to the guest’s credit/debit card for $350.00 for violation of the smoking/vaping policy.

Pet Policy:

The Landing Hotel does not allow pets. Violators of this policy are subject to a non-refundable $350.00 fee plus the cost of any damages caused by the pet. Service animals required because of a disability are permitted. The guest should inform the front desk 48 hours prior to arrival about any service animals.

Service Animals: 

We may ask you (1) whether the service animal is required because of a disability, and (2) what work or task the service animal has been trained to perform.

Service animals must be declared 48 hours prior to arrival. Service animals are not subject to a fee however, any damage caused by a service animal is billable to the guest. Service animals are not to be left unattended at any time. Hotel guests are not permitted to leave their service animals in their room when they leave the hotel.  If a service animal is found left unattended and we are unable to contact the owner the City of Pittsburgh Bureau of Animal Care & Control or law enforcement will be contacted.  Service animals are housebroken. If a service animal urinates/defecates inside the hotel, hotel management has the sole discretion to require you to remove the animal from the premises. If a service animal is out of control, disruptive, or deemed dangerous  and the handler does not take effective action to control it, staff may request that the animal be removed from the premises. We count on you to prevent your service animal from making excessive noise, being disruptive or aggressive to other guests. We enforce a one (1) warning policy.

Service animals are under the control of the handler at all times. It must be harnessed, leashed or tethered, unless either the handler is unable because of a disability to use such a device or use of it would interfere with the service animal’s safe and effective performance of work or tasks. 

When a service animal is in a food service area, it must remain on the floor in a location that is out of the paths of travel. It cannot sit in the owner’s lap, on seats, or on any eating surface and it must not be fed from the table. 

Guests with a service animal must contact Front Desk to arrange room cleaning. Your room will not be serviced with you and your service animal present. Room cleaning and stay over service is to be scheduled during regular business hours, 9a-5p daily.

If your room requires excessive cleaning or if damages are incurred, the hotel may charge for these additional services and repairs. 

Fitness Center Policy: 

The fitness center is available 24/7. No one under the age of 18 is permitted to be in the fitness center. 

Do Not Disturb and Access to Rooms or Welfare Checks: 

To provide all of our guests with an exceptionally clean and safe hotel experience, we reserve the right to enter your guest room for reasonable purposes, such as for housekeeping, maintenance, to verify that the room, its furnishings, and mechanical equipment are intact, to address or prevent a violation of the law or our Hotel Policy or for any other reason within Management’s discretion. Hotel staff will normally knock and announce themselves before entering your guest room unless we believe that exigent circumstances exist. While we will respect our guests’ privacy when they are staying with us, it is important that we ensure the safety of all our guests and team members. Management reserves the right to enter a room with a known status of “Do Not Disturb” if it is in place for more than 24 hours. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction. Law enforcement will be granted immediate access.  The right to private use of the guest room ends when a Hotel Policy is broken. 

Damage to hotel property: 

We reserve the right to charge guests the cost of repairing damage caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should such damage be discovered after the guest has departed, we reserve the right to make a charge to the guest’s credit/debit card or send an invoice to the registered address for the amount of the repair and/or replacement of damaged property. 

Removal of hotel property: 

We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without express, written consent of an authorized officer of The Landing Hotel. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit/debit card and/or send an invoice for the amount to the registered address.

Billing & Currency:

The Landing Hotel Pittsburgh accepts American Express, Discover, MasterCard, & Visa. Cash may be used to cover all or a portion of the final bill at check-out.

Regardless of billing or master account agreements, the guest on the reservation is liable for all charges posted to the room caused by you or your guests/invitees during your stay. The guest authorizes The Landing Hotel Pittsburgh to place a hold against the credit or debit card to guarantee all charges, this will include an incidental hold of $100 per night, if unused will be released back to your bank credit card institution upon check out. . Use of debit cards can take up to 5 to 10 days for your bank to release the funds back to you.  If the account is not settled before departure, the guest authorizes the hotel to charge the credit or debit card or apply funds which were deposited with the hotel against what the guest owes. All charges will be in United States Dollars (USD).

Lost and Found Policy:

The Landing Hotel will manage all lost and found through ileftmystuff.com. Lost and found items will be securely held and retained at the hotel for 15 days, with no grace period allotted. After this time, such items will be discarded in a safe and secure manner. When a non-perishable item is reported, guests will be given instructions to log their missing item on ileftmystuff.com. When a lost and found claim is submitted, The Landing Hotel Management will determine the status of the requested item. If the item is found, guests are to follow the ileftmystuff.com procedure in regard to having their item/s returned. All perishable items found will be discarded that day with no grace period allotted. Please see the link below regarding ileftmystuff.com – Terms and Conditions. https://www.ileftmystuff.com/service-terms