Terms & Conditions
Thank you for choosing The Landing Hotel Pittsburgh. By booking a reservation with The Landing Hotel Pittsburgh you agree to our terms and conditions.
Acceptable Forms of Identification:
Expired and severely damaged identifications are not valid. The following are acceptable forms of identification:
1) A valid driver’s license or non-driver identification card issued by the department of motor vehicles, the federal government, any United States territory, commonwealth or possession, the District of Columbia, a state government within the United States or a provincial government of the dominion of Canada.
2) A valid passport issued by the United States government or any other country, Green Card (US Permanent Residence Card) or Nexus Card.
3) An identification card issued by the armed forces of the United States.
Unattended Children:
No child under the age of 14 may be left unattended in a guest room or anywhere on hotel property. No one under the age of 21 is permitted in the hotel lobby or breakfast area unless a parent or guardian is present.
Deposit Policy:
All reservations must be guaranteed with a credit card. Full, non-refundable deposits are required for prepaid (advance purchase) rates.
Cancellation Policy:
Reservations must be canceled by 4:00 p.m. (hotel time) at least two days (48 hours) before arrival for all flexible rates, in order to avoid a cancellation fee equal to one night’s room and tax charges. When length of stay restrictions are in place, any modifications of the reservation will follow the cancellation policy. Pre-paid (advance purchase) rates are non-cancellable/non-
Valet:
The Landing Hotel Pittsburgh is valet only and is complimentary with your reservation.
Reservation modifications:
All reservation changes, including cancellations must be made through the channel where the reservation was made, whether it is The Landing Hotel Pittsburgh reservations department, online at TheLandingHotelpgh.com, travel agents and/or third-party travel agents like Expedia and Booking.com.
The cancellation and deposit policies on the rate plan and room type will apply. Unfortunately, due to restrictions with all online travel agents such as Expedia, Hotels.com, Travelocity, Orbitz, Hotwire, Trivago, Booking.com, Priceline, Kayak and others, The Landing Hotel Pittsburgh is unable to modify, cancel or refund reservations made through these websites. The guest must make any modifications through the website where the reservation was booked.
Room Type Guarantees:
Reservations for specific room types and room types selected at check in are subject to availability of the room type at check-in. All efforts will be made to accommodate guests’ requests for specific room type and location; however, the hotel is unable to guarantee any requests as rooms are not assigned until check in. Additional fees may apply depending on the specific requests.
ADA accessible rooms include features for guests with disabilities. If you do not need these features, and/or there are no other rooms available that meet your needs, please contact the hotel directly.
Run-of-House room types:
Run-of-House reservations will have the room type selected at check in and are subject to availability. All efforts will be made to accommodate the guests’ requests for specific room type and location; however, the hotel is unable to guarantee any requests in advance, since rooms are not assigned until check in.
Smoking Policy:
The Landing Hotel is a smoke-free environment. Violators of the non-smoking policy are subject to a non-refundable $350.00 fee. The Landing Hotel reserves the right to make a charge to the guest’s credit/debit card for $350.00 for a smoking policy violation.
Pet Policy:
The Landing Hotel does not allow pets. Violators of this policy are subject to a non-refundable $350.00 fee. Service animals are permitted. The guest should inform the front desk 48 hours prior to arrival about any service animals.
Fitness Center Policy:
The fitness center is available 24/7. No one under the age of 18 is permitted to be in the fitness center.
Damage to hotel property:
We reserve the right to charge guests the cost of repairing damage caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should such damage be discovered after the guest has departed, we reserve the right to make a charge to the guest’s credit/debit card or send an invoice to the registered address for the amount of the repair and/or replacement of damaged property.
Removal of hotel property:
We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without express, written consent of an authorized officer of The Landing Hotel. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit/debit card and/or send an invoice for the amount to the registered address.
Billing & Currency:
The Landing Hotel Pittsburgh accepts American Express, Discover, MasterCard, & Visa. Cash may be used to cover all or a portion of the final bill at checkout.
Regardless of billing or master account agreements, the guest on the reservation is liable for all charges posted to the room caused by you or your guests/invitees during your stay. The guest authorizes The Landing Hotel Pittsburgh to place a hold against the credit or debit card to guarantee all charges, this will include an incidental hold of $100 per night, if unused the funds will be released back upon check out. Depending on your financial institution, it can take up fourteen days to release the funds. If the account is not settled before departure, the guest authorizes the hotel to charge the credit or debit card or apply funds, which were deposited with the hotel against what the guest owes. All charges will be in United States Dollars (USD).